Online & Mobile Banking Security
The same industry standards we have always employed to keep Online Banking secure extend to our Mobile Banking applications and public website as well.
- Username & Password- to confirm your identity and ensure the privacy of each Online and Mobile Banking session you conduct.
- Personal Security Question(s)- to further guard against identity theft.
- Firewalls - to protect our website and programs from any unauthorized or malicious intrusion.
- Encryption - to protect our website and apps, and the transmission of data including customer account information and the integrity of all transactions.
Online & Mobile Banking In Secure Sessions
Each online and mobile banking session begins only after you establish your identity via unique, encrypted username, password and security question(s). Your username and password are required every time you log in. Your session automatically ends when you exit the application, and it will automatically time out if you get sidetracked.
Things you can do to protect yourself
- Download apps from reputable sources only - such as iTunes® App Store or Google Play.
- Protect your password - do not reveal it to anyone.
- Memorize your password - don't keep it stored or written anywhere.
- Make it unique - truly safe passwords don't incorporate names, phone numbers, addresses, known dates, etc.
- Never leave your mobile device unattended - while using the FCB mobile app or any other mobile activity.
- Use your phone's built-in lock function - set a password-protect for start-up or time-out.
- Make sure all your mobile devices (including laptops, tablets, smartphones) have the latest security protection.
Protecting Yourself Against Identity Theft
Foothills Community Bank will never contact you by email, phone or text requesting information about your account. Some customers have received emails, phone calls and text messages asking for their information to be verified by going to a website for validation or giving a debit card number over the phone. Please do not respond to these requests. If you are unsure of the validity of any communication please feel free to call us at 706-216-5900 or 770-292-9168.
Red Flags of Identity Theft
- Mistakes on your bank, credit card, or other account statements.
- Mistakes on the explanation of medical benefits from your health plan.
- Your regular bills and account statements don’t arrive on time.
- Bills or collection notices for products or services you never received.
- Calls from debt collectors about debts that don’t belong to you.
- A notice from the IRS that someone used your Social Security number.
- Mail, email, or calls about accounts or jobs in your minor child’s name.
- Unwarranted collection notices on your credit report.
- Businesses turn down your checks.
- You are turned down unexpectedly for a loan or job.
What to do if your identity is stolen: